1-Check that you have internet access where you are. Your Internet access is either via your 3G or 4G cell phone subscription, or via terrestrial or satellite WIFI. If you’re not sure whether you have Internet access at home or on your cell phone, contact your telephone service provider.
2- Check that your browser is not in private browsing mode. If you are in private mode, disable it. The way to deactivate private browsing mode is specific to your device model and browser. If you don’t know how to disable it yourself, ask a friend, the salesperson at your nearest phone store or take your device to a JOBEL technical support agent who will teach you how.