FAQ2024-10-25T13:34:39-04:00

FAQ

Frequently asked questions

Learn many useful tips in our frequently asked questions page. Don’t hesitate to contact us if you have any more questions.

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Technical support

I can’t send my trip to DFO2024-12-03T10:34:11-05:00

To send your trip to DFO, make sure you have internet access where you are. Your internet access is either via your cell phone subscription or WIFI. You can simply wait until you’re connected to the Internet at home. You have 72 hours from landing to send your trip to Fisheries and Oceans Canada unless otherwise specified in the Fisheries and Oceans instructions contained in your JOBEL fishing module or in your license conditions. If the problem persists, contact JOBEL technical support (418) 689-5060 or 1 (833) 689 5623 or by e-mail here.

Where to join the JOBEL team quickly?2024-12-02T13:07:06-05:00

Technical Support

To get help with JOBEL, contact our technical support service between Monday to Friday 8:30 AM to 4:30 PM Eastern Time

To contact us

    418-689-5060

 1-833-689-5623

A “date conflict” message appears when I fill in my travel details. What should I do?2024-12-02T13:13:46-05:00

Check all the “date and time” fields in the trip. If the problem persists, contact JOBEL technical support 418-689-5060 or 1-833-689-5623 or by email support@jobel.ca

I cannot reach the company offering the incoming call service, what should I fill in the Hail In number section?2024-03-04T10:05:16-05:00

Enter zero in the “Hail In number” field then click on the comment bubble to mention that you have not been able to reach the company.

Do I have to create a trip when I go at sea?2024-03-04T12:57:06-05:00

Check you licence conditions as it should be indicated when you must create a trip with your elog.

I entered the wrong information on my trip and sent it to DFO, what should I do to change it?2024-03-07T08:59:03-05:00

To correct your closed or sent travel data you should contact your local MPO.

I cannot see a trip that I haven’t sent yet, what should I do?2024-12-03T10:38:49-05:00

Sent trips are either opened or closed, and can be viewed in the corresponding section of your fishing module’s trip register.

If the trip was entered in a demo module, check the trip register of your demo module.

If you still do not see your trip, immediately contact JOBEL technical support 418 689-5060 or 1(833) 689-5623 for assistance.

I lost my password, what can I do?2024-12-03T10:37:27-05:00

When you log in, choose the option “Forgot your password?” on the log in page, or contact JOBEL technical support 418 689-5060 or 1(833) 689-5623.

I purchased a new cell phone/tablet, how can I log back into my JOBEL account?2024-12-03T10:43:54-05:00

To reconnect to your JOBEL account from a new device, go to the web browser on your device (Safari for Apple products and Chrome for Android devices) and enter www.jobel.ca in the search bar. Click on “Sign in”.

To set up your JOBEL application a new device, consult our visual guide set up JOBEL at jobel.ca/step-by-step.

You can also call our technical support at 418 689-5060 or 1(833) 689-5623.

I don’t have my subscription receipt, how do I get a new one?2024-12-02T14:44:49-05:00

Go to the main menu and choose the “Subscription receipt” field.

  • For smartphones, click on the 3 horizontal gray bars at the top left of your screen.
  • For tablets and computers, click on the user name at the top right of your screen.
I want to put JOBEL on my home screen?2024-12-02T14:17:54-05:00

You can create a shortcut to your JOBEL on your home screen. How to create a shortcut depends on the browser you are using.

Consult our visual guide Set up JOBEL at jobel.ca/step-by-step.

You can also contact our technical support team at 418 689-5060 1(833)689-5623.

I want to correct a closed or sent trip?2024-03-07T09:08:55-05:00

To correct your closed or dispatched travel details you should contact your local MPO.

I can’t open a new trip2024-12-02T14:53:47-05:00

The « New trip » function is inactive if you already have an open trip. Complete your open trip then close it.
If you are still unable to enter a new trip, contact technical support at 418 689-5060 ou 1(833) 689-5623.

JOBEL application functionalities

I want to change language, how to do it?2024-03-08T13:28:08-05:00

If you are already registered: choose the language in the JOBEL main menu, otherwise click on «ENG» or «FR» just before the “Register” button above the “Connect” button on the first page of the JOBEL registration site.

How do I get back to the modules page?2024-12-03T10:51:25-05:00

Click on the main menu and choose “My modules”.

On a smartphone, the main menu is symbolized by 3 horizontal gray bars at the top left of your screen.

On a tablet or computer, click on “Welcome  first name /surname”.

I have a new boat, how do I save this information in JOBEL?2024-12-03T10:52:29-05:00

On the “Trip register” page, click on “Edit settings” (top right of the page) and make changes in the “Boat name” and “Boat registration number (NEB)” fields and click on “Save” at the bottom of the page.

How to update my profile?2024-12-03T10:53:39-05:00

Click on the main menu, choose “My profile”, make the necessary changes and click on “Save” at the bottom of the page.

On a smartphone, the main menu is symbolized by 3 horizontal gray bars at the top left of your screen.

On a tablet or computer, click on “Welcome first name/surname”.

How to order a new module?2024-12-02T14:36:13-05:00

Go to the module’s page, and click on the “Add a module” table, then follow the steps.

Consult our visual guide Subscribing to a new module at jobel.ca/step-by-step.

You can also call our technical support at 418 689-5060 or 1(833) 689-5623.

How to renew a module?2024-03-07T09:19:48-05:00

If the module is about to expire, you will see an alert message on the modules page about the expiration so just click on the message to renew.

I cannot see a trip that I haven’t sent yet, what should I do?2024-12-03T10:38:49-05:00

Sent trips are either opened or closed, and can be viewed in the corresponding section of your fishing module’s trip register.

If the trip was entered in a demo module, check the trip register of your demo module.

If you still do not see your trip, immediately contact JOBEL technical support 418 689-5060 or 1(833) 689-5623 for assistance.

I don’t have my subscription receipt, how do I get a new one?2024-12-02T14:44:49-05:00

Go to the main menu and choose the “Subscription receipt” field.

  • For smartphones, click on the 3 horizontal gray bars at the top left of your screen.
  • For tablets and computers, click on the user name at the top right of your screen.
How do I access the main menu on my cell phone?2024-12-02T14:46:33-05:00

On a tablet or computer, click on “Welcome Firstname/Lastname”.

On a phone, click on the three small gray horizontal bars at the top left of the screen.

Where is my fishing data from previous years?2024-12-03T10:58:38-05:00

Fishing data from previous years are located in your archives. Go to the main menu and click on “My archives”.

On a smartphone, the main menu is symbolized by 3 horizontal gray bars at the top left of your screen.

On a tablet or computer, click on “Welcome angler’s first name and surname”.

 

Why can’t I move on to the next page?2024-03-01T10:54:04-05:00

You must complete all mandatory fields before going to the next page. Modify or complete fields marked in red before going to the next page.

I want to correct the data in my open trip?2024-03-04T10:21:34-05:00

To correct the data entered when your trip is open, click on the number of the corresponding page or on the “edit trip” button when you are on the trip review page. Correct the data you wish to change.

My GPS doesn’t work?2024-12-02T14:16:23-05:00

For your device’s built-in GPS to work, you need to authorise the location functions.

You can consult our Activate GPS visual guide at jobel.ca/step-by-step.

You can also contact our technical support team at 418 689-5060 1(833)689-5623.

How do I change the information in the settings of my fishing module?2024-12-02T14:30:19-05:00

Consult our visual guide Complete settings on jobel.ca/step-by-step.

You can also call our technical support at 418 689-5060 or 1(833)689-5623.

Fishing and Oceans instructions

Do I have to use an electronic logbook?2024-12-19T11:20:32-05:00

The use of ELOG is mandatory for the 2025 fishing season in Quebec for :

  • Snow crab-all areas
  • Lobster-all areas
  • Herring-all areas
  • Mackerel- all areas
  • Bait fishing
  • Redfish unit 1-shore fleet

The use of ELOG is mandatory for the 2025 fishing season for crabs and lobsters fisheries in the Gulf of St. Lawrence:

  • Snow crab in Crab Fishing Areas 12 (18, 25, 26), 12E, 12F, and 19
  • Lobster in Lobster Fishing Areas 23, 24, 25, and 26
  • Red fish-Shore fleet all areas.

The use of ELOG is mandatory for the 2025 fishing season for crabs and lobsters fisheries in the Maritimes:

  • Snow crab forarea 4X.
  • Rock crab for areas 27,29, 31A, 31B, 32, 34, 35, 36.
  • Red crab for areas 4WX, 5Z.
  • Jonah crab for areas 32, 33, 34, 38.
  • Lobster for areas 38b, 28, 29, 30, 35, 36, 38.

The use of ELOG is mandatory for the 2025 fishing season for crabs and lobsters fisheries in Newfoundland and Labrador:

  • Lobster-Shore fleet for all areas.
  • Snow crab for licence holders in the Fulltime and midshore fleet.
  • SRed fish-Shore fleet for all areas.

 

I entered the wrong information on my trip and sent it to DFO, what should I do to change it?2024-03-07T08:59:03-05:00

To correct your closed or sent travel data you should contact your local MPO.

I want to correct a closed or sent trip?2024-03-07T09:08:55-05:00

To correct your closed or dispatched travel details you should contact your local MPO.

Do you have any further questions? Would you like to receive free training?

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