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FAQ2024-03-12T10:48:25-04:00

FAQ

Frequently asked questions

Learn many useful tips in our frequently asked questions page. Don’t hesitate to contact us if you have any more questions.

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Technical support

Where to join the JOBEL team quickly?2024-03-04T09:32:59-05:00

Call (418) 689-5060 or 1 (833) 689 5623.

We are open Monday to Friday from 8:30 (Eastern Time) to 17:00 (Eastern Time). You can also contact us by email here.

A “date conflict” message appears when I fill in my travel details. What should I do?2024-03-07T08:09:11-05:00

Check all the “date and time” fields in the trip. If the problem persists, contact JOBEL technical support (418) 689-5060 or 1 (833) 689 5623 or by email here.

I cannot reach the company offering the incoming call service, what should I fill in the Hail In number section?2024-03-04T10:05:16-05:00

Enter zero in the “Hail In number” field then click on the comment bubble to mention that you have not been able to reach the company.

Do I have to create a trip when I go at sea?2024-03-04T12:57:06-05:00

Check you licence conditions as it should be indicated when you must create a trip with your elog.

I entered the wrong information on my trip and sent it to DFO, what should I do to change it?2024-03-07T08:59:03-05:00

To correct your closed or sent travel data you should contact your local MPO.

I cannot see a trip that I haven’t sent yet, what should I do?2024-03-07T09:04:52-05:00

First check your trip register or your demo module.

If the trip was entered in a demo module, check the trip log of your demo module.

If you still do not see your trip, immediately contact JOBEL technical support 1 (418) 689-5060 for assistance.

I lost my password, what can I do?2023-01-19T15:21:12-05:00

When you log in, choose the option “Forgot your password?” or contact JOBEL technical support 1 (418) 689-5060.

I purchased a new cell phone/tablet, how can I log back into my JOBEL account?2024-03-07T09:06:38-05:00

To reconnect to your JOBEL account from a new device, go to the web browser on your device (Safari for Apple products and Chrome for Android devices) and enter www.jobel.ca in the search bar. Click on “Connect me”. To put your JOBEL application on your home screen, see the related question.

I don’t have my subscription receipt, how do I get a new one?2024-03-07T09:29:55-05:00

Go to the main menu and choose the “Subscription receipt” field.

I want to put JOBEL on my home screen?2024-03-04T10:25:34-05:00

You can create a shortcut to your JOBEL on your home screen. How to create a shortcut depends on the browser you are using. Ask a friend, the salesperson at your nearest phone shop or take your device to a JOBEL technical support agent at 1(418) 689-5060 who will teach you how.

I want to correct a closed or sent trip?2024-03-07T09:08:55-05:00

To correct your closed or dispatched travel details you should contact your local MPO.

I can’t send my trip2024-03-01T11:26:36-05:00

1-Check that you have internet access where you are. Your Internet access is either via your 3G or 4G cell phone subscription, or via terrestrial or satellite WIFI. If you’re not sure whether you have Internet access at home or on your cell phone, contact your telephone service provider.

2- Check that your browser is not in private browsing mode. If you are in private mode, disable it. The way to deactivate private browsing mode is specific to your device model and browser. If you don’t know how to disable it yourself, ask a friend, the salesperson at your nearest phone store or take your device to a JOBEL technical support agent who will teach you how.

I can’t open a new trip2024-03-04T10:43:24-05:00

The « new trip » function is inactive if you already have a trip open. Complete your open trip then close it.
If you are still unable to enter a new trip, contact technical support.

JOBEL application functionalities

I want to change language, how to do it?2024-03-08T13:28:08-05:00

If you are already registered: choose the language in the JOBEL main menu, otherwise click on «ENG» or «FR» just before the “Register” button above the “Connect” button on the first page of the JOBEL registration site.

How do I get back to the modules page?2024-03-07T09:11:51-05:00

Click on the main menu and choose “My modules”.

I have a new boat, how do I save this information in JOBEL?2024-03-07T09:13:26-05:00

On the “travel log” page, click on “Edit settings” (top right of the page) and make changes in the “Boat name” and “Boat registration number (NEB)” fields and click on “Save” at the bottom of the page.

How to update my profile?2024-03-07T09:16:22-05:00

Click on the main menu, choose “My profile”, make the necessary changes and click on “Save” at the bottom of the page.

How to order a new module?2024-03-07T09:18:27-05:00

Go to the module’s page, and click on the “Add a module” table, then follow the steps.

How to renew a module?2024-03-07T09:19:48-05:00

If the module is about to expire, you will see an alert message on the modules page about the expiration so just click on the message to renew.

I cannot see a trip that I haven’t sent yet, what should I do?2024-03-07T09:04:52-05:00

First check your trip register or your demo module.

If the trip was entered in a demo module, check the trip log of your demo module.

If you still do not see your trip, immediately contact JOBEL technical support 1 (418) 689-5060 for assistance.

Where are my travel archives?2023-01-18T14:26:36-05:00

Go to the main menu and choose the option “My archives”.

I don’t have my subscription receipt, how do I get a new one?2024-03-07T09:29:55-05:00

Go to the main menu and choose the “Subscription receipt” field.

How do I access the main menu on my cell phone?2023-01-18T14:26:36-05:00

Click on the three small gray horizontal bars on the left of the screen.

Where is my fishing data from previous years?2024-03-04T09:27:07-05:00

Fishing data from more than two years ago is located in your archives. Go to the drop-down menu clicking on your user name and choose “Archives”.

The fishing data for the current season and the last fishing season can be viewed in the trip log in your fishing module.

Why can’t I move on to the next page?2024-03-01T10:54:04-05:00

You must complete all mandatory fields before going to the next page. Modify or complete fields marked in red before going to the next page.

Why is the data entry field red?2024-03-04T09:36:54-05:00

Mandatory fields are red if they have not been filled in. Check that you have filled in everything and that the data corresponds to the mandatory format.
For example: Your angler number (FIN) is a 9-digit number. JOBEL will not accept a number with too many or too few digits or the wrong characters.

I want to correct the data in my open trip?2024-03-04T10:21:34-05:00

To correct the data entered when your trip is open, click on the number of the corresponding page or on the “edit trip” button when you are on the trip review page. Correct the data you wish to change.

My GPS doesn’t work?2024-03-04T09:57:23-05:00

For your device’s built-in GPS to work, you need to authorise the location functions.

These authorisations are made when you connect to your JOBEL. If you need to change the localisation authorisations go to your device settings and authorise localisation for your internet browser. If you have any difficulties, contact your telecommunications provider or your nearest electronics shop. They will be best placed to change the settings on your device. You can also contact our technical support team on 1(833)689-5060 who will be able to help you.

How do I change the information in the user settings?2024-03-04T10:35:24-05:00

Check that your device’s OS (operating system) is up to date. You’ll usually find the updates you need in your device’s “settings” menu. It’s important for your device to work properly that you update it regularly.
If you only use your device during the fishing season, check the settings on your tablet or phone to see if updates are available and follow the steps indicated on the screen of your device.

Fishing and Oceans instructions

Do I have to use an electronic logbook?2024-03-04T09:29:17-05:00

Starting in 2025, Fisheries and Oceans Canada will make electronic logbooks mandatory throughout Canada. For more information, consult Fisheries and Oceans Canada and your licence conditions.

 

I entered the wrong information on my trip and sent it to DFO, what should I do to change it?2024-03-07T08:59:03-05:00

To correct your closed or sent travel data you should contact your local MPO.

I want to correct a closed or sent trip?2024-03-07T09:08:55-05:00

To correct your closed or dispatched travel details you should contact your local MPO.

Do you have any further questions? Would you like to receive free training?

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