FAQs Archive - Page 4 of 5

Q: I entered the wrong information on my trip and sent it to DFO, what should I do to change it?

To correct your closed or sent travel data you should contact your local DFO.

Q: How to order a new module?

Go to the module’s page, and click on the "Add a module" table, then follow the steps. Consult our visual guide Subscribing to a new module at jobel.ca/step-by-step. You can also call our technical support at 418 689-5060 or 1(833) 689-5623.

Q: How to renew a module?

If the module is about to expire, you will see an alert message on the modules page about the expiration so just click on the message to renew.

Q: I cannot see a trip that I haven't sent yet, what should I do?

Sent trips are either opened or closed, and can be viewed in the corresponding section of your fishing module's trip register. If the trip was entered in a demo module, check the trip register of your demo module. If you still do not see your trip, immediately contact JOBEL technical support 418 689-5060 or 1(833) 689-5623 for assistance.

Q: I lost my password, what can I do?

When you log in, choose the option "Forgot your password?" on the log in page, or contact JOBEL technical support 418 689-5060 or 1(833) 689-5623.

Q: I purchased a new cell phone/tablet, how can I log back into my JOBEL account?

To reconnect to your JOBEL account from a new device, go to the web browser on your device (Safari for Apple products and Chrome for Android devices) and enter www.jobel.ca in the search bar. Click on "Sign in". To set up your JOBEL application a new device, consult our visual guide set up JOBEL at jobel.ca/step-by-step. You can also call our technical support at 418 689-5060 or 1(833) 689-5623.

Q: I don't have my subscription receipt, how do I get a new one?

Go to the main menu and choose the “Subscription receipt” field. For smartphones, click on the 3 horizontal gray bars at the top left of your screen. For tablets and computers, click on the user name at the top right of your screen.

Q: How do I access the main menu on my cell phone?

On a tablet or computer, click on “Welcome Firstname/Lastname”. On a phone, click on the three small gray horizontal bars at the top left of the screen.

Q: Where is my fishing data from previous years?

Fishing data from previous years are located in your archives. Go to the main menu and click on "My archives". On a smartphone, the main menu is symbolized by 3 horizontal gray bars at the top left of your screen. On a tablet or computer, click on “Welcome angler's first name and surname”.

Q: Why can't I move on to the next page?

You must complete all mandatory fields before going to the next page. Modify or complete fields marked in red before going to the next page.